For HVAC contractors
The AI receptionist for HVAC contractors
It’s the first cold night of the year and a furnace just died. That homeowner isn’t leaving a voicemail — they’re calling down the list until someone answers. If you’re elbow-deep in an air handler or it’s 9 p.m., the replacement job goes to whoever picks up first.
Plinth answers in seconds — nights, weekends, cold snaps, heat waves — books the visit on your calendar, collects the payment, and asks for the Google review the moment it’s paid.
Set up in minutes. No new software for your crew to learn.
Example conversation
New text · your HVAC line
Answered
- My furnace died and it’s freezing — can someone come today?
- That sounds urgent — let’s get you on the schedule right away. What’s your address, and is anyone home this afternoon?
Answers from your own services, hours, and service area — and hands the thread to you the moment it’s unsure.
Why answering first wins
In HVAC, the season decides when your phone rings
Calls cluster in the first cold snap and the first heat wave — exactly when you and every other shop in town are slammed. The emergency caller books with whoever answers first, and today’s “no cool” repair call is often tomorrow’s full-system replacement. Plinth picks up every one, asks the right questions, and books the visit while the other guys’ phones ring out.
What it handles for an HVAC shop
- The 2 a.m. no-heat text — triaged as urgent, booked into the earliest slot your calendar allows, confirmed to the homeowner
- Seasonal tune-up and maintenance bookings — and maintenance-plan questions answered from the plan details you set
- “Do you service my brand?” — answered from the equipment and brands you actually carry
- New-system estimate requests — books the in-home estimate without ever quoting a price you didn’t approve
- The small stuff that eats your day — service-area checks, filter questions, “are you licensed and insured?”
- Quotes that went quiet — a polite follow-up until they book or say no, and a win-back check-in for past customers when it’s time
See it answer
What it says when a homeowner texts you
How much does a new AC unit cost?
It depends on your home and the system, so we don’t quote sight-unseen — the estimate is how you get an honest number. Want me to set up a visit this week?
Do you service heat pumps?
We do — that’s right in our wheelhouse. I can get a tech out to take a look. Would tomorrow at 10 AM or 2 PM work?
Example responses, shown for the demo. The live assistant answers from your real services, hours, and service area — and books the visit on your actual calendar. It never quotes a price you didn’t approve.
The Plinth standard
Month-to-month, with the $50/month minimum credited against our share. No borrowed case studies — here’s the standard every account is held to from day one.
Want to see it on your own leads? Book a demo and we’ll walk you through it on a real example shop.
- < 60 sec
- Target reply to every call, text and web chat
- 24/7
- Booked on your real calendar — nights, weekends, holidays
- Tap to pay
- Deposit or balance — card, wallet or bank
- Every job
- Asked for a Google review once it’s paid
Paying is effortless
A deposit up front, the balance when the work’s done — card, Apple Pay, Google Pay, or bank, in a couple of taps. The money lands in your own account; Plinth never holds it.
Reviews that compound
The moment a job is paid, Plinth asks for the Google review — the one moment the customer is happiest. That reputation is what makes you the answer the next homeowner finds.
Past customers come back
The quote that went quiet and the customer from two winters ago get a polite, automatic follow-up — turning people you’ve already earned into the next booked job.
Straight answers
Questions HVAC companies ask
How will it know how to answer HVAC questions?
You teach it your business in minutes — and it never makes anything up. In setup you give it your services (repair, replacement, maintenance plans), the brands you carry, your service area, and hours — you can even import them straight from your website. It answers from your facts and books the visit for anything it shouldn’t answer.
What happens with after-hours no-heat and no-cool calls?
It answers at 2 a.m. exactly like it answers at 2 p.m. Calls, texts, and web inquiries all get answered in seconds, around the clock. It asks what’s going on, books the earliest slot your calendar allows, and if a customer wants a real person it flags the thread and texts your cell so you can jump in.
Will it quote repair or install prices?
Never a number you didn’t approve. Its job is to book the visit and leave the pricing to you. If you choose to share rough ranges, it relays only the ranges you wrote — never a firm quote.
I already use ServiceTitan, Housecall Pro, or Jobber — does this replace them?
No — keep them. They run the work once it’s sold; Plinth wins the customer in the first place. Those tools have added AI answering of their own by now, and it is decent — so the honest difference is scope and cost, not quality. They run the work once it’s sold. Plinth does four things around it: answers the lead, books it, collects the payment, and turns the finished job into the Google review that wins the next one — and its share applies only to jobs it wins you. Different jobs, so they run side by side with nothing for your crew to learn.
Is this an AI assistant, an AI receptionist, or a virtual receptionist?
Three names for the same thing — and Plinth’s is AI, not a remote person on a shift. What separates them is where they stop. Plenty of AI assistants for HVAC companies will answer and take a message, which moves the problem rather than solving it. This one asks whether there’s heat in the house, books the visit on your calendar, collects the payment when the work is done, and then tells you what that 2 a.m. call was actually worth.
What does it cost?
$50/month as a minimum, or a small share of the jobs Plinth causes if that’s more — never both. The share is charged only once the job is paid. If we don’t make you money, we don’t make real money. See how pricing works at joinplinth.com/pricing.
Win more HVAC jobs from the leads you already get.
Plinth starts answering the day you set it up — and it works the same for every big-ticket trade, HVAC included.
Not ready for a demo? Drop your email and we’ll keep you posted.