These Terms govern Contractor(account holder) use of Plinth. By creating an account or using Plinth, you (“Contractor,” “you”) agree to these Terms. If you use Plinth on behalf of a business, you represent you’re authorized to bind it.
1. The Service
Plinth is software that helps you acquire and serve customers: an AI SMS receptionist that responds to and books leads, a lead/quote/payment workflow, review requests, customer follow-up, a website hub, and a dashboard that attributes revenue. Some features depend on third parties (Twilio for SMS, Anthropic for AI, Stripe for payments, a financing partner, Google) and require your own credentials/onboarding to go live.
2. Eligibility & accounts
You must be 18+ and provide accurate information. You’re responsible for activity under your account and for safeguarding your login.
3. Your customers’ data, your responsibilities
- Authority & consent. You represent that you have the right to provide, and to have Plinth contact, the customer contact information you submit or that enters Plinth through your account — including the legal basis and consent required to send text messages under the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and applicable law. Plinth sends messages on your behalf and from your business number.
- Your content.You’re responsible for the accuracy of the business facts you configure (services, hours, pricing ranges, FAQs, quotes). The AI relays what you provide; you own the consequences of inaccurate inputs.
- Compliance.You’re responsible for your own compliance with consumer-protection, advertising, licensing, and privacy laws applicable to your trade.
4. Operator access
You acknowledge and agree that authorized Plinth personnel may access your account data and the content of conversations conducted through the Service to operate, support, debug, secure, audit, and improve the Service, and to investigate misuse or safety concerns. Such access is logged. This is described in our Privacy Policy.
5. Messaging
Messages are sent through Plinth on your behalf. You must honor opt-outs (Plinth supports STOP) and not use the Service to send unlawful, harassing, or unsolicited messages. See the Messaging Terms. Carrier delivery is not guaranteed.
6. Your business phone number
A phone number Plinth provisions for your business is yours to keep. If you terminate the Service, we will cooperate in porting the number to the carrier or provider of your choice, at no charge from Plinth, once any outstanding balance on your account is settled. Port-out requests are honored consistent with applicable FCC number-portability rules and typically complete within a few business days at your new provider. What does not transfer: the Service itself ends at termination (the AI receptionist stops answering), and text-messaging registration (A2P 10DLC) does not travel with the number— you must re-register it with your new provider before it can send texts again. While you are a subscriber, the number remains provisioned on Plinth’s infrastructure.
7. Payments, fees & financing
- Fees. Your subscription and any usage/take-rate and pass-through fees are as agreed in your plan. Fees are earned when a payment is collected and are not returned if you later refund the charge or a chargeback occurs, consistent with standard payment processing practice.
- Your subscription is a minimum, not an addition.Our share of the jobs we cause is credited against your monthly subscription for the same period — whether that share was deducted from a payment we processed or invoiced to you. If your share for a month meets or exceeds the subscription, the subscription is reduced to zero for that month; if it falls short, you pay the difference. In other words you pay the subscription minimum or our share, whichever is greater, and never both. Credit applies to the platform subscription only, is not carried between months, and is never refundable in cash. Optional add-ons priced separately (for example the website build) are not covered by it.
- How you collect doesn’t change what you owe.Our share on a job Plinth sourced for you is earned because we generated that customer, not because the payment ran through us — so it applies however you collect, including cash, check, or your own card reader. When a payment runs through Plinth the share is netted from it; when you collect it yourself, the same share appears on your next invoice instead. Jobs Plinth did not source are unaffected.
- Payment processing. Card payments run through Stripevia Stripe Connect; your use of Stripe is also subject to Stripe’s terms. You are the merchant of record for charges to your customers; refunds and chargebacks are your responsibility.
- Financing. Consumer financing, where offered, is provided by a third-party lender, subject to the lender’s terms and approval. Plinth is not the lender and does not make credit decisions. The monthly-payment figures shown are estimates.
8. Acceptable use
Don’t misuse the Service: no unlawful content, no infringement, no attempts to breach security or tenancy isolation, no sending of prohibited or non-consented messages, no reselling without permission.
9. Intellectual property
Plinth and its software are owned by us. You retain rights to your business content; you grant us a license to host and process it to provide the Service.
10. Disclaimers
THE SERVICE IS PROVIDED “AS IS.” AI-generated content may be inaccurateand is not professional, legal, or financial advice. We don’t warrant uninterrupted or error-free operation, message deliverability, or any business outcome (leads, bookings, or revenue). Third-party services are governed by their own terms.
11. Limitation of liability
To the maximum extent permitted by law, Plinth is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the total fees you paid Plinth in the 12 months before the claim.
12. Indemnification
You will indemnify Plinth against claims arising from your content, your customers, your messaging/consent practices, or your violation of these Terms or law.
13. Term & termination
Your plan is month-to-month; either party may terminate per your plan terms. Fees already earned on jobs Plinth sourced for you remain payable after termination, including jobs that close within the attribution window described in your plan. On termination, your provisioned phone number is portable to you as described in Section 6. We may suspend the Service for violations or risk.
Data after termination. Conversation, lead, job, and payment records are retained after termination, and you grant us a continuing license to retain and process them, for the purposes described in our Privacy Policy— including computing fees within the attribution window, financial and tax records, consent/opt-out records and legal compliance, dispute resolution, and improving the Service. On request at offboarding, we’ll provide you an export of your customer and job records. Deletion rights (yours and your customers’) continue to apply as described in the Privacy Policy, subject to lawful retention needs.
14. Governing law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute.
15. Changes & contact
We may update these Terms with notice. Questions: legal@joinplinth.com.